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COVID-19 UPDATES: July 3, 2020
We are OPEN for regular business hours Monday-Friday 7:30 to 6:30 and Saturday 8-12pm Eastern time to serve our community and to care for your pets. We are doing our best to accommodate our clients and the needs you have for your pets for all vaccine and routine care appointments, including elective surgeries. Unfortunately, the back log of clients needing to be postponed when we could not do elective services means unavoidable delays. If your pet is ill or injured we will work them in or offer other options to make sure they are seen. We're following the guidelines set forth by the state of Indiana's "Back on Track" plan. As things change over the next few weeks, we will keep you updated.
We are continuing to follow CDC guidelines for social distancing and doing everything we can to be cautious for YOU and for OUR TEAM. We are still asking that when you arrive to call and let us know you are here, from that point we will proceed with your appointment or bring your prescription refills or food to your vehicle. This has increased the volume of calls that our staff must handle so please be patient. THANK YOU for your continued patience and understanding during this time, we greatly appreciate you! Most veterinary offices are not allowing clients inside. However, we have been able to re-arrange our exam facilities so that appointments with the Doctor can allow the clients to come inside. You MUST remain 6 ft away. We know you want to be next to your baby but if you do not respect this distancing, then we won't be able to allow anyone in the building. If we get sick, then we can't help anyone's pets! Of course, if you prefer to wait in the car and have us bring the pet inside for the Doctor to examine and treat, that is perfectly fine --- just let us know! This does mean that appointments with technicians cannot come inside due to space restrictions.
We ask that if you are in need of prescription refills or need pet food that you call in advance 24-48 hours and you can pay in advance with a credit/debit card over the phone or you can pay with a card via phone when you come to pick items up. WE WILL BRING THE ITEMS TO YOUR VEHICLE. For appointments please call when you arrive and one of our team members will escort you to an exam room to keep our lobby area clear. 574-654-3129.
THANK YOU for your support, patience and understanding during this time. If you are unsure if your pet needs medical attention, PLEASE CALL US, we are happy to help triage over the phone to determine extent of care needed.
The New Carlisle Animal Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care.
We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. The facility includes a well-stocked pharmacy, in-hospital surgery suite with laser capability, in-house digital x-ray and ultrasound, dental care area with digital radiography, a closely supervised hospitalization area, indoor/outdoor boarding kennels with outdoor play areas, and a professional grooming staff.
Our Mission Statement: "We, the Health Care Team of the New Carlisle Animal Clinic, dedicate ourselves to provide compassionate care to our animal friends and superior service to their owners. We will celebrate and nurture the human-animal bond by providing the best possible medical care and educating pet owners about the latest innovations in pet care. We commit ourselves to being advocates for patient comfort, health, and safety, and we will treat each pet just as we would treat our own, with the owner's wishes in mind."
Click on the VetSource logo at left to access our online pharmacy!